"Angela Sciura hello, what do you think of our service?". Headset on his head, Mayor Moratti, yesterday, to take the opinion of the Milanese on the quality of municipal services, wore clothes dell'addetta a call center: the infoline the City each week - between different functions - called the elderly people in Milan to secure their remote assistance: a courtesy call to capture the needs of granny alone. A service from next October will be extended to people with disabilities to reserve health care benefits. The district, therefore, puts the turbo presents new services and upgrading of old. We will start with a redesign of the one-stop shops scattered in nine of the Registry areas of the city early the way to zone 4 and three more by December. Meanwhile, at its headquarters in Via Larga time was prolonged (up to 19.30 on Wednesdays and Saturdays from 8.45 to 12). We also multiply the points of "Friend" in collaboration with Italian: there are currently 77 in the city and 201 throughout the metropolitan area. But the real change comes with the Internet by year-end half of the citizens will be able to download certificates and passes to park directly from your PC. Farewell queues at the counters.
effort like that in Milan, ahead of the latest announced by the Mayor and the Councillor for Services to the citizen Stefano Pillitteri, promote municipal services with flying colors. So Palazzo Marino takes home a good report card at half past seven. The "emoticons" Brunetta have to smile at the counter of the Registry: the service, "Let's face" agreed by the Minister for Public Administration and inaugurated in via Larga 23 March last year to allow citizens to rate the quality of benefits paid, recorded 75 per cent of positive assessments. Users, who can choose to touch the face red (negative vote), yellow (sufficient) or green (positive) a majority have opted for the latter. In their view, in short, the public administration works. For now, the sectors are those for the issuance of electronic identity cards, office protocol and the reservation of the funeral. And while those smileys multiply, Monday, the City has introduced a different voting system to evaluate the efficiency of call center 020202. After talking with the operator, users can speak with the telephone keypad: 1 for the positive vote, enough for 2, 3 for a negative opinion. The result of the first two days bodes well: 1419 ok (88 percent), 158 sufficient (10 percent) and 35-inch lines (2 per cent). Palazzo Marino, therefore, collects its success, not only by citizens yesterday came directly to the mayor, President of Certiquality Giordano Righini, including the ISO 9001 certification on the quality of services to citizens, a statement that, generally, measures the level of quality of a company and this year awarded 50 percent of municipal services. Now, Pillitteri said, "not just think to pin medals, but to continually improve."
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